Shipping policy

We deliver anywhere in South Africa. We don't ship internationally at this time.

When your order ships

Orders ship within 5 to 8 business days of being placed. Business days are Monday to Friday, excluding South African public holidays. During busy periods, such as sales and public holidays, it can occasionally take a little longer, and we'll let you know if that happens.

Courier

All orders are delivered by Aramex, straight to the address you give us at checkout.

Tracking your order

As soon as your order is dispatched, you'll receive your Aramex tracking link so you can follow your parcel all the way to your door. You can also visit our Track your order page.

Shipping costs

Delivery is free on orders of R1,000 or more. Orders under R1,000 pay a flat R110 for standard delivery. The exact shipping cost is always shown at checkout before you pay.

Delivery address

Please make sure your delivery address and contact details are correct at checkout, including complex, unit or building details where needed. Aramex will use your phone number and email to contact you about your delivery. If a parcel is returned to us because of an incorrect address or a failed delivery, we may need to charge the cost of sending it again.

Delays

Courier delays are rare but can happen. If your order hasn't shipped within 8 business days, or your tracking hasn't moved for a few days, email us at woofwell@proton.me with your order number and we'll look into it straight away.

Damaged parcels

If your parcel arrives damaged, please take a photo and email us within 7 days of delivery. See our refund policy for details.